Frequently Asked Questions

What is Company name? Is there any other sister concern?

What is registered address and company details?

You can find in Contact us section along with Banking Details ,Incorporation No ,Pan No and GST No.

When was it formed?

WAlthough working since 2017 but Indezon was formed in October 2018.

What are other products and their links where I can check about company?.

kindly go to https://indiaeasymart.com and https://b2b.indiaeasymart.com and www.kidzeemall.com and https://housecare bike.com

Is there any App where I can see Company Details?

Check Payzon Application from Google Play store etc to check further details.

Channel Partners

What are the products and services do Indezon Business sell or provide to customer?

As B2b company we provide multiple product and services .However here we provide AEPS,Money transfer ,Recharge,Mini ATM,POS machine, White label ATM.

Which company products Indezon Provides services?

As B2B Company we provide all fintech product of Spice Digital Ltd,RNFI Services Pvt Ltd,Hitachi Payment services pvt Ltd,Ebix ,Paymonk,First Data Pos Machine etc. Apart from this we also have our own home grown Fintech Product. Kindly go to https://b2b.indiaeasymart.com

How do I start with Indezon Fintech product?

Go to Business Listing option in indezon.in and put your request or call to our customer care executive-7065899991 to get new any new product or write to info@indezon.in or info@indiaeasymart.com

What are the documents required to register as Agents/Channel Partner?

Documents vary product to product, Generally Self Attested Pan card/Address Proof/Mobile no/Email id and Business proof is required to get your registered or as per product to product require.

Do you provide API,White label for AEPS,DMT,Recharge?

Yes we provide all these services.

Is agent and Mini ATM activation chargeable?

Yes it is chargeable as per service taken and price varies company to company.

Do you provide white label ATM and Which Company?

We provide White Label ATM of Hitachi Payment services, AGS and State ATM.

How is your company associated with ATM Provider Company?

We are MF of Hitachi and AGS and have tie up with 3 rd party for State ATM.

Is White Label ATM be installed at any place ?

No White label ATM can be installed only after verification and subject to approval of concerned company.

Is commission chargeable for ATM installation?

No commission is chargeable; however any expenses incurred by us will be chargeable. Apart from this you have to pay Security Deposit to Hitachi Accounts only. No brokerage is allowed by company.

Who will solve customer care queries?

As per defined product feature, we will guide in case of any issue.

Is Indezon is responsible for any delay or defect in service?

No, however we will provide service warranty of product and help customer who buy with us.

How will dispute resolved be resolved with Indezon?

Mutual agreement with any agents /channel partners or asks for refund for undue delay of product or services. No claim can be done once complaint is not done after 48 hours of delivery. Services if already provided can’t be refunded but improved. Buyers need to check before any deal is done.

Returs Policy

Are charges for agent’s services already activated refundable if not used?

Any charges related to Agent,distributor ,Mini ATM,POS Machine ,ATM is non refundable.

Is Mini ATM and POS machine refundable if not activated?

No refund allowed after sale is over, however case by case can be done as per approval of management, subject to all deduction and taxes incurred.

Is White Label ATM being refunded or returned anytime?

Yes before 6 month 2 lakh penalty ATM can be returned and after 6 month and before 5 years after paying 1 lakh ATM can be returned . No penalty after 5 years. Shifting at other location is allowed after paying charges.For all these current guideline is required to be followed.

What if ATM damaged or money stolen?

External damage of ATM and Money in ATM is insured .V-Sat is not insured, LL has to pay damages to reinstall V-sat and Engineer cost incurred by us.

What protection does Indezon offer to buyer in case of lost or damaged goods is received or product or services not received even if delivered by Indezon?

We take responsibility till we provide products and services, we will replace as our own as per policy. If reported within 48 hours of delivery, buyers can claim refund if payment is made to us. Buyers need to resend the product then only we will refund with mutual consent of sellers.

How can I contact if not answered by Custmer care and not replied by customer care email id:

Call to 9811339311-for any help if not answered /or Do visit to our registered address given in our website.